Go to the re-registration page, and make sure you get the ID.

On the password resetting page, please reset your password.

You can change it on My Page after logging in.

There is no charge for registration and annual membership.

After shipment is made, we are not able to change the delivery location, but we will respond to your inquiry within one day of placing your order

A receipt and a delivery note are not included in the package. If you need them, you can inquire us through the Contact Form. 

Your email address may have been entered incorrectly or there may be other reasons. Please contact us.

In general, we do not make any changes to purchased items, but please contact us within one day of your purchase to inquire about any changes.

Tea is a food product, therefore we do not offer returns or exchanges. We will only accept returns for mis-shipped, damaged or defective products. In the latter case, please return it to us collect, and we will replace it with a good product. 

In that case, please send an email to contact@wabi-sabigrain.co, and send return it to us collect.
To: 3F Placeo Aoyama bldg.. 2-7-13, Kita-aoyama, Minato-ku, Tokyo, 107-0061, TEL 03-6820-4684

Tea is a food product, therefore, we do not offer returns or exchanges. We will only accept returns for mis-shipped, damaged or defective products. In the latter case, please return it to us collect, and we will replace it with a good product.

Tea utensils may be returned to us on condition that they are unopen, unused and within one week from the date of delivery. Please note that shipping and refund charges are the responsibility of the customer. If you have any questions, please contact us using the inquiry form.

Please contact us.

We will not be able to accept your specified delivery date and time.

We may be able to accommodate your request if you let us know soon after you place your order.

At the moment we are not able to do this, but we have plans for the near future.

We do not ship the products overseas. We appreciate your understanding.

Please contact us.

The amount of caffeine in a 2 g serving (60-70 ml) of weak (thin) tea is about 64 mg. The higher the temperature, the easier it is to extract the caffeine. In Japan, there is no clear maximum intake, but overseas, the maximum daily intake of caffeine for a healthy adult is often set at 400 mg. For an adult, this is the equivalent of 6 drinks/day.